General terms and conditions of business
General Terms and Conditions (GTC)
1. Scope
1.1 These General Terms and Conditions (hereinafter "GTC") govern the use of our online shop and the purchase of powder-coated dog chains (hereinafter "Products") from Dalila WINDEGGER (hereinafter "Seller", "we", "us").
1.2 These GTC apply to all contracts between the Seller and the customer (hereinafter "Customer", "you") regarding the purchase of products in our online shop.
2. Conclusion of Contract
2.1 The presentation of products in our online shop does not constitute a legally binding offer. It merely invites the customer to submit an offer.
2.2 The contract is concluded when the customer places an order through the online shop. The customer will receive a confirmation email after submitting the order.
3. Prices and Payment 3.1 The prices stated in our online shop include statutory sales tax, unless otherwise stated.
3.2 Payment is made via [payment method, e.g., PayPal, credit card, bank transfer]. The customer undertakes to pay the purchase price immediately after conclusion of the contract.
4. Delivery and Shipping
4.1 The products will be delivered to the delivery address provided by the customer. The delivery period is a maximum of 1 month.
4.2 The shipping costs will be communicated to the customer before completing the order. 5. Right of Withdrawal
5.1 The customer has the right to withdraw from the contract within 7 days without giving any reason, provided the product has not yet been manufactured.
5.2 If you wish to exercise your right of withdrawal, please use the following withdrawal form: (If you wish to withdraw from the contract, please fill out this form and return it.)
To:
Dalila WINDEGGER Mötschlachweg 4a
8600 Bruck an der Mur
Austria
Email: office@unimon.com
I/we () hereby with draw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service () Ordered on ()/received on () Name of consumer(s) Address of consumer(s) Signature of consumer(s) (only if notification is made on paper) Date
Ordered on ()/
Received on ()
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only for notification on paper)
Date (*)
Delete as applicable.
6. Warranty and Liability
6.1 The seller is liable for material defects in accordance with statutory provisions.
6.2 The seller's liability is excluded to the extent permitted by law.
6.3 Normal wear and tear resulting from normal use of the products cannot be classified as a warranty claim.
7. Returns
7.1 Chains Each chain is custom-made and individually manufactured. Custom-made items are excluded from returns. The only exceptions are the following three cases: - The wrong color was delivered, even though the correct color was ordered - The wrong neck size was delivered, even though the customer specified the correct size - The chain has defects (e.g., the powder coating has come off in several places). Please note: Suspension points and contact points of individual links are not considered defects! By concluding the contract, you agree to the reasons for return.
7.2 Muzzles Each muzzle is individually customized. Exceptions are our in-house muzzles with the title "Unimon, e.g., Australian Shepherd" – if these were ordered without a coating. For all other muzzles: The straps are painstakingly handcrafted to fit the model. The coatings are also customized according to customer specifications. If a muzzle is ordered, it cannot be returned. If only a blank is ordered (without straps and paint), it can be returned. The same applies to our in-house models in the galvanized version WITHOUT powder coating. Straps and powder coating are customized and non-returnable!
8. Data Protection
8.1 The Seller collects and processes the Customer's personal data in accordance with the Data Protection Policy. Further information can be found in our Privacy Policy | Unimon. 9. Final Provisions
9.1 Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
9.2 The place of jurisdiction for all disputes arising from and in connection with these Terms and Conditions and the contracts concluded between the Seller and the Customer is the District Court of Bruck an der Mur.